FAQ

Below are frequently asked questions, you may find the answer for yourself

How Do I Pay?

You can place an order on our web site and pay with a major credit card, PayPal, Western Union, Moneygram or Bank Transfer. At this time, we do not accept checks or money orders.

Do You Charge Sales Tax?

The price is including tax.

When Will My Order Arrive

In-stock dolls are shipped the day after we receive a paid or credit-approved order. For temporarily out-of-stock items you will receive an email notification along with the forecasted delivery date.

30 Days Return Policy

The “OtardDolls Promise” guarantees your 100% satisfaction. We are confident that you will be delighted with your purchase for your doll collection. We will gladly take it back within 30 days for a full refund of the purchase price. Our goal is not only to help you build your doll collection at an affordable price, but to give you a doll with lasting value and quality that will be yours to enjoy for years to come. Order your doll today with the confidence that you will receive a beautifully crafted doll that has passed our meticulous standards and yours.

Is My Online Order Secure?

Yes! We use standard SSL encryption for all transactions so you are assured that any information you send us are encrypted even before they are sent.

What If I Did Not Purchase My Dolls From josdolls.com?

For items purchased from another seller in such marketplaces we will not be able to honor and will VOID our Paradise Promise warranty because we can’t guarantee the condition of other sellers dolls.

How Do I Care For My Doll?

We have a guide to assist you in caring for your doll. You can find Baby Doll Care & Doll Hair Care Tips here.

Why Does My Doll Not Look Like The Pictures?

The dolls pictured on our website are made directly from the artist’s sculpt. Some changes may occur between this version and the manufactured version. We strive for the highest quality and standards for each and every doll we produce.

If for any reason you are not happy with your doll, please contact us so that we can resolve the issue.

Why Is My Doll Turning Black/Blue?

Your doll is made from a luxurious vinyl. Unfortunately, certain dyed fabrics can transfer color to your doll’s skin. Make sure that any clothing that did not come with the doll is pre-washed to avoid transferring dyes to your doll’s skin. You may also want to avoid dark-toned clothing on the especially light skin tones to prevent this problem.

I See That Most Of Your Dolls Are Intended For Ages 14+, Can They Also Be Given To Kids Younger Than 14?

We do not recommend that these dolls are given to children younger than 14. They have not been through our rigorous safety testing to ensure the safety of your children.

If you are shopping for a younger child, we recommend you explore the options rated for Ages 3+/6+. These dolls have been tested to be safe for ages 3+/6+.

We will ship dolls to you from the warehouse nearest you.